Un utilisateur a demandé 👇

J’ai contacté PayPal et on m’a demandé de partager ceci car il y a une erreur en essayant de vérifier avec PayPal

Merci d’avoir contacté l’assistance aux marchands. Désolé pour la confusion, mais dans ce cas, je pense que le problème peut être avec WordPress / WooCommerce (et non avec PayPal).

En testant moi-même le flux de paiement du site Web, j’ai cliqué sur le bouton pour m’inscrire en tant qu’invité (sans connexion PayPal) en utilisant le bouton noir “Carte de débit ou de crédit” et j’ai rencontré l’erreur “Quelque chose s’est mal passé”, vous l’avez mentionné. J’ai ensuite référencé les journaux d’API ici de notre côté et je n’ai pas trouvé l’appel d’API DoExpressCheckout (DoEC) envoyé depuis le site Web (même s’il s’agit de SetExpressCheckout [SetEC] Un appel API a été envoyé, SetEC et DoEC doivent être envoyés depuis le site Web pour que la vente soit réellement effectuée.) Veuillez consulter notre site Web de documentation pour les développeurs : https://developer.paypal.com/docs/archive/express-checkout/ec-finalize-payment/ pour plus de détails à ce sujet.

Veuillez contacter WooCommerce avec ces détails pour les prochaines étapes pour résoudre le problème. J’inclus le journal sous ma signature.

Merci, Richard Merchant Services techniques

Horodatage 10 juillet 2020 08:22:48 PDT (1594394568)

Demande SetExpressCheckout

URL de retour « https://officechairatwork.com/checkout/?woo-paypal-return=true » ;

Annuler « https://officechairatwork.com/cart/?woo-paypal-cancel=true » ;

Solution de type “Unique”

Page de destination “Facturation”

chaise de bureau @ marque de travail

Méthode SetExpressCheckoutSetExpressCheckout method

édition “120.0”

paymentrequest_0_currencycode “USD”

paiementrequest_0_amt “149”

demande de paiement_0_item “149”

Paymentrequest_0_paymentaction “vente”

Paymentrequest_0_shiptocountrycode “États-Unis” ETATS-UNIS”

paymentrequest_0_name “Appui-tête de chaise Herman Miller Aeron” “Frais supplémentaires. Commandez moins de 150 $ minimum »

demandedepaiement_0_qty “1” “1”

paymentrequest_0_desc “Appui-tête de chaise Herman Miller Aeron, cuir noir, cadre noir, convient aux chaises AC de taille B, de taille A et de taille C. CARACTÉRISTIQUES”

Répondre SetExpressCheckout

signe «EC-425089146H241161T»

horodatage “2020-07-10T15:22:48Z”

corrélation “3bb168a82170e”

ack “Succès”

étiquette : _00D30LaY._5002E1buf16 : étiquette


(@tibetanitech)

il y a 4 mois, 1 semaine

Bonjour @wwwnews,

Je comprends que vous rencontrez des problèmes avec PayPal Checkout lorsque vous recevez l’erreur “Quelque chose s’est mal passé” lorsque vous essayez de payer via PayPal avec la carte. Pourriez-vous s’il vous plaît partager une copie de l’état du système de votre site pour comprendre comment il est actuellement configuré ? Vous pouvez l’obtenir via WooCommerce Status>. Sélectionnez « Obtenir le rapport système », puis « Copier vers l’assistance ». Lorsque vous avez fait cela, collez-le ici dans votre réponse.

Merci!


(@wwwnews)

il y a 4 mois, 1 semaine


### WordPress Environment ###

WordPress address (URL): https://officechairatwork.com
Site address (URL): https://officechairatwork.com
WC Version: 4.3.0
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.0
Log Directory Writable: ✔
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 1,000 MB
PHP Time Limit: 900
PHP Max Input Vars: 9000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 1,000 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: _IX1_
Total Database Size: 334.96MB
Database Data Size: 228.74MB
Database Index Size: 106.22MB
_IX1_woocommerce_sessions: Data: 4.04MB + Index: 0.09MB + Engine MyISAM
_IX1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_order_items: Data: 4.64MB + Index: 1.84MB + Engine MyISAM
_IX1_woocommerce_order_itemmeta: Data: 21.13MB + Index: 15.01MB + Engine MyISAM
_IX1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
_IX1_woocommerce_payment_tokenmeta: Data: 0.12MB + Index: 0.10MB + Engine MyISAM
_IX1_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_abandoned_cart_aelia_currency: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_actionscheduler_actions: Data: 3.60MB + Index: 1.03MB + Engine MyISAM
_IX1_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_IX1_actionscheduler_logs: Data: 2.06MB + Index: 1.52MB + Engine MyISAM
_IX1_ac_abandoned_cart_history: Data: 0.36MB + Index: 0.02MB + Engine MyISAM
_IX1_ac_abandoned_cart_history_lite: Data: 0.19MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_email_templates: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_email_templates_lite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_guest_abandoned_cart_history: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
_IX1_ac_guest_abandoned_cart_history_lite: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_link_clicked_email: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_opened_emails: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_sent_history: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_sent_history_lite: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_tiny_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_berocket_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_cartflows_ca_cart_abandonment: Data: 2.76MB + Index: 0.24MB + Engine MyISAM
_IX1_cartflows_ca_email_history: Data: 0.33MB + Index: 0.33MB + Engine MyISAM
_IX1_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_commentmeta: Data: 0.21MB + Index: 0.22MB + Engine MyISAM
_IX1_comments: Data: 20.94MB + Index: 8.20MB + Engine MyISAM
_IX1_crfw_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_crfw_cart_event: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_crfw_cart_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Fields_Meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Order_Statuses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Sales_Reps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_hurrytimer_evergreen: Data: 15.79MB + Index: 4.73MB + Engine MyISAM
_IX1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_options: Data: 2.35MB + Index: 0.27MB + Engine MyISAM
_IX1_postmeta: Data: 93.02MB + Index: 49.04MB + Engine MyISAM
_IX1_posts: Data: 9.14MB + Index: 2.39MB + Engine MyISAM
_IX1_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
_IX1_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
_IX1_term_relationships: Data: 0.10MB + Index: 0.22MB + Engine MyISAM
_IX1_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_IX1_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_usermeta: Data: 26.42MB + Index: 14.65MB + Engine MyISAM
_IX1_users: Data: 1.49MB + Index: 1.28MB + Engine MyISAM
_IX1_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_customer_lookup: Data: 2.13MB + Index: 1.44MB + Engine MyISAM
_IX1_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_order_product_lookup: Data: 2.94MB + Index: 2.18MB + Engine MyISAM
_IX1_wc_order_stats: Data: 1.91MB + Index: 1.18MB + Engine MyISAM
_IX1_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
_IX1_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_IX1_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_IX1_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woo_wallet_transactions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_IX1_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wotv_woo_track_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wpmelon_advbedit_temp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wpml_mails: Data: 12.65MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

amn_wpforms-lite: 3
attachment: 1123
br_labels: 1
custom_css: 2
customize_changeset: 11
hurrytimer_countdown: 1
ig_campaign: 1
ig_message: 4
is_search_form: 1
nav_menu_item: 88
page: 19
popup_theme: 6
post: 32
product: 571
revision: 638
shop_coupon: 7
shop_order: 24352
shop_order_refund: 3525
wc_afrsm: 2
wc_order_status: 9
wont_gyrix_templates: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (26) ###

WooCommerce Only Ship to Continental US: by Patrick Rauland – 1.0.1 – Installed version not tested with active version of WooCommerce 4.3.0
Code Snippets: by Code Snippets Pro – 2.14.0
Customer Reviews for WooCommerce: by Customer Reviews – 3.116 – Installed version not tested with active version of WooCommerce 4.3.0
Google XML Sitemaps: by Arne Brachhold – 4.1.0
HurryTimer: by Nabil Lemsieh – 2.2.27 – Installed version not tested with active version of WooCommerce 4.3.0
Insert Headers and Footers: by WPBeginner – 1.4.6
Kirki Customizer Framework: by David Vongries – 3.1.4
Post Types Order: by Nsp Code – 1.9.5.1
Smart WooCommerce Search: by YummyWP – 1.5.20 – Installed version not tested with active version of WooCommerce 4.3.0
WUnzipper Files: by MacZipper – 2.9.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
WPC Frequently Bought Together for WooCommerce: by WPClever.net – 2.0.4 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Cardknox Gateway: by Cardknox Development Inc. – 1.0.10 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Reviews Manually Approved: by Tim Eckel – 1.1 – Installed version not tested with active version of WooCommerce 4.3.0
Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.7.2 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Extra Fee Option: by Terry Tsang – 1.0.9 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Order Status Manager: by SkyVerge – 1.11.3 (update to version 1.11.9 is available) – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.6 – Installed version not tested with active version of WooCommerce 4.3.0
WooCommerce: by Automattic – 4.3.0
WP Mail Logging: by MailPoet – 1.9.6
WPForms Lite: by WPForms – 1.6.1
YITH WooCommerce Order Tracking: by YITH – 1.2.16 – Installed version not tested with active version of WooCommerce 4.3.0
Zoho Mail: by Zoho Mail – 1.4.1

### Inactive Plugins (10) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.0 – Installed version not tested with active version of WooCommerce 4.3.0
Better Search Replace: by Delicious Brains – 1.3.3
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
Elementor: by Elementor.com – 2.9.13
MOJO Marketplace: by Mike Hansen – 1.4.5
Query Monitor: by John Blackbourn – 3.6.0
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
ShipRush: by  –
WooCommerce Advanced Bulk Edit: by George Iron – 4.4.4 – Installed version not tested with active version of WooCommerce 4.3.0
WP Rollback: by Impress.org – 1.7.0

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.0.2
Endurance PHP Edge: by Mike Hansen – 0.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #4 - /
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Shoptimizer
Version: 2.1.8
Author URL: https://www.commercegurus.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 12,221
Oldest: 2020-07-12 22:13:31 -0400
Newest: 2020-07-16 23:11:47 -0400

Failed: 2
Oldest: 2020-04-23 15:49:45 -0400
Newest: 2020-05-01 02:12:40 -0400

Pending: 6
Oldest: 2020-07-16 23:16:40 -0400
Newest: 2020-07-23 02:10:14 -0400


(@tibetanitech)

il y a 4 mois, 1 semaine

Merci pour le rapport sur l’état du système, j’ai regardé l’état de votre système et il n’y a rien qui se démarque comme un problème.

Contactez-nous sur WooCommerce.com > Mon compte > Billets. Vous devrez peut-être créer un compte avant de pouvoir accéder à cette page.

Lien vers ce fil de discussion afin que nous puissions garder une trace de ce qui a déjà été fait.

Ensuite, nous pouvons vous aider davantage.


(@nixiack8)

Il ya 4 mois

Bonjour @wwwnews,

Nous avons reçu votre message et y avons répondu. Je vais continuer et fermer ce fil particulier puisque nous allons continuer sur le ticket.

Si vous avez d’autres questions, répondez au ticket ou ouvrez un nouveau fil.

Santé!

Cela a-t-il résolu votre problème ?

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